Hospital CRM prefers patient care tools, follow-up features, and post-treatment strategies. The CRM exhibits the patient care tools, personalised data, and an instant collaboration space. Bitrix24, with exclusive healthcare tools, enables better patient care, streamlined administrative operations, and compliance with medical guidelines. Continue reading to learn more about the Hospital CRM UAE and its operational process. 

Why Does Hospital CRM UAE Matters?

Being an evolving tourist place, UAE healthcare institutes require innovative equipment and globally recognised systems. The need is to improve the medical facilities, patient-doctor relationship, accurate diagnostic plans, and automation. In an effort to reach the global standards, UAE hospitals have adopted Bitrix24 subscription plans. The aim is to meet the following goals:

• Automate the administrative tasks.
• Enhancing the patient-doctor relationship
• Improving the patients’ experience
• Fast collaboration among doctors and patients
• Streamlining third-party apps and external integrations

Bitrix24 CRM  –  Major Users in the UAE

Before moving to the main topic, let us explore who can use the healthcare-oriented CRM in the UAE.

• Hospitals and Medical Complexes

Bitrix24 allows hospitals to manage cross-department patients’ data with an improved patient-doctor relationship.  It also ensures consistent primary care across all departments. 

• Clinics

The workspace manages treatment plans, tracks patient data, and automates appointment reminders. 

• Online physicians or Telehealthcare providers

With remote patient care features, surgeons and physicians monitor and track health improvements.

• Rehabilitation Centers

Rehabilitation centres with miscellaneous types of projects may face data issues. Bitrix24 simplifies the organisation’s data using innovative tools. 

Hospital-oriented Bitrix24 CRM – How does it works?

A hospital’s Bitrix24 CRM is responsible for streamlining the patient data, centralising communication, and offering more personalised service. Let us explore Bitrix24’s core features that reveal the hospital working phenomenon. 

Automation

Let us dive into the facts:

Automation rules – As the name implies, automation rules are pre-built actions that the system executes automatically in specific conditions. Sending emails, notifications, appointment reminders, and chat replies are only a few examples. 

Triggers – These are the pre-built activating events for automation. The deadlines approaching trigger notifications or send reminders to the service users.  

Automation features enable an uninterrupted workflow. For instance, the CRM will title a document “signed” as the two parties sign the document.

How does automation work?

• Go to the CRM task module and click on the automation tab. 
• Choose the trigger event or mention the stage of the task as “New”, “completed”, or any other.
• Set the rule for automation. It may include sending an email, notifications, or reminders for the deadlines. 
• Save the rule and test automation

Centralized Communication

Bitrix24 facilitates healthcare professionals with all communication directed to one dashboard. It ensures more focused and organised patient interaction with professionals. AI-powered communication tools enhance communication flow with group chats, personalised messages, emails, and telephony features.  

• Internal healthcare teams can make calls, send messages, and emails from the Bitrix24 collaboration tools.  
• With social features, communication channels include newsfeed, community chats, and verified information transmission. 
• Mobile apps improve access to cloud data, facilitating users on the go. 
• Doctors and surgeons can connect multiple links, discuss critical cases, and make better data-driven decisions using the communication tools. 

Integration

Integration with external apps or systems ensures a speedy workflow, even when the businesses switch data from one digital space to another. 

How does Bitrix24 integration work?

Hospitals or healthcare systems get common services, including SMS apps, telephony, and others. Here comes Bitrix24 Market, providing easy access to hundreds of apps. At the Bitrix24 Market, users can browse and install apps to integrate them into the current healthcare CRM. 

Bitrix24 middleware platform allows users to improve customised workflow and automate health services.

Bitrix24 direct API integration ensures the authenticated custom applications for hospitals and medical services. 

Patients’ schedules, synchronisation, appointment reminders, and real-time communication are some of the top examples of healthcare automation. 

 AI-powered Data Management

With Artificial Intelligence, data management brings smarter and more authentic solutions. It leads to better predictive analysis and helps to take data-driven decisions. 

• Leads data 

AI analyses the leads data and predicts the probability of grabbing the deal. Bitrix24 CRM prioritises high probability leads and categorises them specifically. 

• Predictive analysis

With the AI-powered Bitrix24, hospitals can get more accurate predictive analysis and foresee prospects. The patient care operations, patients’ turn-out ratio, administrative functions, and other relevant data enable proactive decisions. 

• Personalised User experience

Patients’ categorisation as per department, surgeon, and the purpose of visit provides more organised data. This data can be used to send promotional messages, emails, and digital newsletters. Bitrix24 hospital CRM Dubai improves the marketing strategies, bringing innovative campaigns,

AI usage in the healthcare CRM makes Bitrix24 an ideal option. Data management effortlessly becomes smoother and more valuable.

When it comes to reliable services, hospital CRM Dubai will become the first choice. SAABSOFT, with dedicated partnership, serves thousands of organisations for business digitalisation, transformation, and Bitrix24 subscriptions. The professionals at the company are trained to cope with healthcare challenges and offer effective solutions.